IT Service Quality Assurance Engineer
Company: Leidos Inc
Location: Arlington
Posted on: October 16, 2024
Job Description:
Description Unleash Your PotentialAt Leidos, we deliver
innovative solutions through the efforts of our diverse and
talented people who are dedicated to our customer's success. We
empower our teams, contribute to our communities, and operate
sustainably. Everything we do is built on a commitment to do the
right thing for our customers, our people, and our community. Our
Mission, Vision, and Values guide the way we do business.If this
sounds like an environment where you can thrive, keep reading!Are
you ready to make an impact? Begin your journey of a flourishing
and meaningful career, share your resume with us today!To explore
and learn more, The Mission:Leidos Digital Modernization Sector has
a career opportunity for a IT Service Quality Assurance (QA)
Engineer in support of the Air Force National Capital Region
(AFNCR) program will perform as a Multi-Function Systems Analyst
and be responsible for the quality of services delivered on the
program. The program supports the Air Force District Washington
(AFDW), 844 CG. The scope includes:* Performing a full range of IT
operations and maintenance services.* Developing, engineering, and
implementing IT solutions.* Providing IT support to the National
Military Command Center (NMCC)The QA Engineer focus primarily on
supporting the NMCC portion of the scope. The QA Engineer will
ensure all performance standards, measures, and contract
deliverables are in conformance with the contract and performance
work statement (PWS), the Quality Assurance Surveillance Plan
(QASP), Leidos' EngineeringEdge NextGen (EENG) standard
methodologies, industry standards and best practices, and the AFNCR
Quality Control Plan (QCP). As opportunities to improve process and
performance are identified, the QA Engineer will guide the
improvement to ensure effective implementation is achieved.The
position is expected to be onsite at The Pentagon Washington,
DC.Specific Primary Responsibilities:
- Quality Administration: Support the Quality Manager in the
execution of plans and activities that execute and measure the
requirements according to Leidos policies and standards. Report
status of program activities and data to Program and Leidos
Leadership as required. Support other Quality actions and
responsibilities across the program as required. Support program
NMCC Staff Meetings and reporting requirements. Support contractual
requirement for periodic escorting of visitors. Collaborate with
various IT service teams to resolve problems and prevent future
occurrences.
- Performance and Control: Measure program performance against
contractual requirements. Monitor internal Key Performance
Indicators (KPIs) to identify trends in adherence to the Quality
Management System. Review deliverables, IT Service processes, and
ticket data for compliance with requirements to ensure quality
standards are upheld and record results of reviews for tracking and
analysis.
- Internal Audits: Assist in the creation of the Internal Audit
Schedule to drive compliance with the PWS, QASP, Leidos Policies
and Procedures, the Quality Plan, and other applicable Industry
Standards and Best Practices (such as ISO 9001:2015 and CMMI-SVC).
Ensure the Internal Quality Audit schedule is properly executed,
identifying applicable objective evidence. Communicate
Opportunities For Improvement (OFI) and Corrective Action Requests
(CAR) to stakeholders to ensure their comprehension and timeline
requirements. Manage audit events and findings in the tracking
tool.
- Continual Improvement: Identify issues, process breakdowns, or
negative trends and recommend them for improvement action. Identify
and communicate deliverables and services that fail to conform to
quality standards that escape the process and are provided to the
customer - recording these instances in the tracking tool. Conduct
thorough root cause analysis to understand the underlying reasons
for issues and appropriately identify corrective and preventive
actions to address them. Track corrective and preventive actions to
closure.Required Experience, Skills, and Education:
- Bachelor's degree in a related discipline with 4+ years of
professional experience; or a Master's degree in a related
discipline with 2+ years of professional experience additional
experience will be considered in lieu of a degree.
- Currently possess a DoD TS/SCI Security Clearance.
- Experience working with SharePoint and MS Office Products
(Word, Excel, PowerPoint).
- Good oral and written communication skills.
- Ability to multi-task and function in a dynamic, fast-paced
environment.Preferred Experience, Skills, and Education:
- Familiarity with Government and DoD IT and security policies
and requirements.
- Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and
Best Practices.
- Experience w/ Remedy ticketing systems.
- Current industry certifications in quality management and or
service management such as ISO 9001-20000 and ITIL.
- Lean Six Sigma Green Belt certification.Original Posting
Date:2024-09-09While subject to change based on business needs,
Leidos reasonably anticipates that this job requisition will remain
open for at least 3 days with an anticipated close date of no
earlier than 3 days after the original posting date as listed
above.Pay Range:Pay Range $55,250.00 - $99,875.00The Leidos pay
range for this job level is a general guideline onlyand not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.
Keywords: Leidos Inc, Reston , IT Service Quality Assurance Engineer, Engineering , Arlington, Virginia
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